Frequently Asked Questions

AutoRebuild Fax is a comprehensive vehicle management platform that connects buyers, sellers, and dealerships with professional inspectors and specialists. We provide inspection services, rebuild documentation, test drive coordination, maintenance tracking, and detailed valuation reports to help you make informed vehicle decisions.

Creating an account is simple. Click the "Sign Up" button, enter your email address, set a secure password, and complete your profile information including your name and location. You'll receive a verification email - click the link to verify your email address and your account will be ready to use.

Yes, email verification is required for security purposes. After creating your account, you'll receive a verification email. Click the link in that email within 24 hours to verify your account. If you don't receive the email, check your spam folder or request a new verification link from your account settings.

To complete your profile, you'll need to provide your full name, email address, phone number, and location. For certain services like requesting inspections, we may ask for additional information such as business details or vehicle ownership verification.

Each person should maintain one primary account. If you need to manage multiple vehicles or properties, you can add them to a single account. Creating multiple accounts with the same information may result in account suspension.

You can reach our support team via email at support@autorebuildfax.com or by calling +1 (800) 639-3291. We typically respond to emails within 24 hours. For urgent issues, calling is the fastest way to get assistance.

Log in to your account, navigate to "Request Inspection," and enter the vehicle VIN or details. Select the inspection type you need (pre-purchase, damage assessment, etc.), specify your location(s), and confirm your request. An inspector will be assigned within 24-48 hours.

Inspection costs vary based on the type and complexity. You can view pricing during the request process. Pre-purchase inspections typically start at $199, while specialized inspections may have different rates. Pricing is transparent with no hidden fees.

Provide the vehicle VIN or detailed vehicle information, the inspection location address, number of vehicles to inspect, and any specific concerns you want the inspector to focus on. The more details you provide, the more thorough the inspection can be.

A typical inspection takes 1-2 hours depending on the vehicle's condition and the inspection type. Once complete, the inspector will provide an initial assessment. The full detailed report is usually available within 24-48 hours.

Yes, you can reschedule or cancel inspections through your account dashboard. Cancellations made more than 24 hours in advance receive a full refund. Cancellations within 24 hours may incur a cancellation fee.

Yes, inspection reports can be downloaded as PDF files from your account. You can share the report with others or print it as needed. Reports include detailed photos, damage assessment, valuation estimates, and recommendations.

We offer several subscription tiers including Basic, Professional, and Enterprise plans. Each plan includes different numbers of inspections, priority support, and advanced features. Visit our Pricing page to see the full details and current pricing.

You can upgrade or downgrade your subscription anytime from your account settings under "Subscription Management." Changes take effect immediately, and we'll prorate any charges or credits accordingly.

Yes, you can cancel your subscription anytime with no penalties. Cancellation takes effect at the end of your current billing period. You'll retain access until the billing period ends. There are no long-term contracts required.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and bank transfers through our payment processor Stripe. All payments are securely encrypted and processed through industry-standard payment gateways.

Yes, we use Stripe for secure payment processing. Your payment information is never stored on our servers - it's handled entirely by Stripe's secure infrastructure. All data is encrypted with SSL/TLS protocols.

Refunds are provided for cancellations made within 48 hours of purchase. After 48 hours, refunds are handled case-by-case. Unused inspection credits do not carry over between billing cycles. Contact support for refund requests.

A rebuild report documents the complete restoration process of a damaged vehicle. It includes a checklist of repairs completed, before/after photos, parts used, labor hours, and final valuation. This report proves the quality and completeness of the rebuild.

From your dashboard, select "Create Rebuild Report" and enter the vehicle information. Complete the checklist items as work progresses, upload photos at each stage, list parts used, and add notes. Our platform guides you through the entire documentation process.

Yes, you can add team members to a rebuild project. Each team member can add their own photos, notes, and checklist completions. All changes are tracked with timestamps and user attribution for complete accountability.

Rebuild valuation is calculated based on the vehicle's market value, costs of all repairs and parts, labor hours, and current market conditions. Our system provides an estimated value that adjusts as you add more information to the rebuild report.

Yes, rebuild reports can be shared via unique links that don't require the recipient to have an account. You control what information is visible - you can hide sensitive pricing if desired. Reports can also be downloaded as PDFs for email sharing.

Rebuild reports from AutoRebuild Fax provide comprehensive documentation suitable for disclosure and transparency. However, they are not formal legal documents. Always comply with your state's regulations regarding used vehicle disclosure and title requirements.

Browse available vehicles in our listing, select the one you're interested in, and click "Schedule Test Drive." Select your preferred date and time, provide any special requests, and confirm. The seller will be notified and will confirm the appointment with you.

Bring a valid driver's license and proof of insurance. Some sellers may require additional documentation. Arrive 10-15 minutes early to complete any paperwork. Wear comfortable clothing suitable for getting in and out of the vehicle multiple times.

Absolutely! Many buyers request an inspection before scheduling a test drive. You can request an inspection through our platform, and the report will be available before your test drive appointment, helping you make an informed decision.

Yes, you can cancel through your account dashboard at least 24 hours before the scheduled time. Last-minute cancellations may affect your ability to schedule future test drives with that seller. Be courteous and cancel early if your plans change.

If you find significant discrepancies between the listing and the actual vehicle, document them with photos and contact the seller immediately. You can also report the issue to our support team, and we'll investigate. Buyers have recourse through our platform guarantee.