Privacy Policy

Welcome to AutoRebuild Fax ("Company," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

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1. Information We Collect

a. Personal Information You Provide

When you create an account or use our services, we may collect:

• Full name, email address, phone number, and physical address
• Account credentials (username and hashed password)
• Profile details including business name or dealer information
• Payment information (processed securely via Stripe — we do not store raw card data)
• Identity verification documents (where required)

b. Vehicle & Inspection Data

• Vehicle Identification Numbers (VINs) and associated vehicle history
• Inspection request details, locations, vehicle counts, and appointment schedules
• Inspection reports including photos, damage assessments, and recommendations
• Rebuild records, checklists, and before/after documentation
• Test drive requests and schedules

c. Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, time spent, clicks, and navigation patterns
• Search queries entered on the platform
• Error logs and diagnostic information

d. Communications

• Messages sent through our support channels
• Email correspondence related to your account or services

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2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and fulfill inspection, rebuild, and test drive requests
• Process payments and manage subscription plans
• Assign inspectors and communicate scheduling updates
• Generate and deliver vehicle inspection reports
• Send transactional emails (confirmations, reminders, status updates)
• Respond to customer support inquiries
• Improve our platform, features, and user experience
• Detect and prevent fraudulent activity and unauthorized access
• Comply with legal obligations

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3. How We Share Your Information

We do not sell your personal information. We may share it with:

a. Assigned Inspectors

When an inspector is assigned to your request, they will receive your contact information and inspection details necessary to perform the service.

b. Service Providers

We work with trusted third-party vendors who assist us in operating the platform, including:

• Stripe — payment processing
• Cloudflare R2 — cloud file storage for inspection photos and documents
• Email service providers — transactional email delivery
• Analytics providers — platform usage analytics

These providers are contractually bound to protect your data and use it only for the services they provide to us.

c. Legal Requirements

We may disclose your information if required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of AutoRebuild Fax, our users, or others.

d. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you before your data is transferred and subject to a different privacy policy.

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4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain certain information to comply with legal obligations, resolve disputes, and enforce agreements.

Inspection reports, vehicle records, and rebuild documentation may be retained for longer periods for historical reference and legal compliance purposes.

When you request account deletion, we will remove or anonymize your personal data within 30 days, except where retention is required by law.

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5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze traffic and usage patterns
• Protect against fraudulent activity (CSRF tokens)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the platform.

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6. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS/TLS encryption for all data in transit
• Hashed and salted password storage (bcrypt)
• Signed and expiring URLs for sensitive file access
• Role-based access controls
• Regular security reviews and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

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7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate or incomplete data be corrected
• Deletion — request deletion of your personal data (subject to legal retention obligations)
• Portability — receive your data in a structured, machine-readable format
• Opt-out — unsubscribe from marketing communications at any time
• Restriction — request that we limit processing of your data in certain circumstances

To exercise any of these rights, please contact us at support@autorebuildfax.com. We will respond within 30 days.

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8. Children's Privacy

Our platform is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal information, we will delete it promptly. If you believe we have inadvertently collected such information, please contact us immediately.

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9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

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10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers. We take steps to ensure that your data receives adequate protection wherever it is processed.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of the platform after any changes constitutes your acceptance of the revised Privacy Policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: